Sally honors all Manufacturers' Warranties on salon equipment. Contact your local Sally store for repair or replacement authorization. Any damaged or missing pieces should be reported within 15 days of receipt. Manufacturers Limited Warranties
• AmeriSpa - 1 year (unless otherwise specified in owners manual)
• Badger - 1 year
• Conair/Babyliss - 1 year
• Cushioned floor mats - 2 years (except for damage caused by high heels)
• Dermatek - 3 years
• Equator - 1 year (parts/labor)
• European Touch - 1 year (unless otherwise specified in owners manual)
• Global - 1 year
• Highland (Venus) Hair Dryer
* motor - 5 years
* hood - 3 years
* all other parts - 1 year • Hydraulic pump
* Highland - 5 years
* Dermatek - 3 years
* Belvedere - 5 years
• Iwata/Medea - 1 year
• Kupa - 1 year
• Lasco - 1 year
• Pebco - 1 year
• Lanel - 3 years
• Marble Products
* materials/workmanship 3 years
* fixtures/parts 90 days
• Marvy - 1 year (except bulbs)
• Pibbs - 1 year
• Reid Systems - 5 years (must be installed by licensed plumber and /or electrician)
• Tanning units - see owner’s manual
• Upholstery - NO Warranty - guaranteed to be free from defect in materials & workmanship upon receipt.
• All other equipment - 1 year (unless otherwise specified in owners manual)
• All-Purpose Reclining Mechanism - 3 years
Some items throughout the catalog may note different warranties depending on the item & manufacturer. Not all manufacturers warranties are listed above; more detailed warranty information is available upon request. Please read all manufacturer warranty information upon receipt of your purchase. Warranties are honored to the original purchaser only. Proof of purchase is required.
Special Order Equipment
Sally Quickship® Equipment is available in many other color choices as a special order and requiring additional delivery time depending on the item or manufacturer.
• Selections can be made at your nearest Sally Beauty Supply or e-mail Quickship@sallybeauty.com for more information.
• Special orders are priced separately & may not be RETURNED, EXCHANGED or REFUNDED.
• Changes may be made providing the order has not started production.
• Please allow 2-12 weeks for receipt of special orders equipment depending on item & manufacturer.
Listed below are some of the manufacturers we special order from along with approximate time frames for delivery. Catalogs of these manufacturers are available upon request.
• AmeriSpa - 2-4 weeks*Not all manufacturers are listed above.
• Blue Ridge - 2-4 weeks
• European Touch - 2-4 weeks
• Global - 4-6 weeks
• Golden Ratio - 4-6 weeks
• Kayline - 2-4 weeks
• Marble Products - 2-4 weeks
• Pibbs - 4-6 weeks
• Takara-Belmont-Koken - 6-8 weeks on upholstered items, 8-10 weeks on wood items
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