Sally Beauty Auto-Ship frequently asked questions



what is Sally Beauty Auto-Ship?

Sally Beauty Auto-Ship is a conveinient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive reminder emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency, quantity, shipping address and billing address in the My Auto-Ship section of our site. You can also cancel any Sally Beauty Auto-Ship orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

how do i sign up for Sally Beauty Auto-Ship?

Signing up for Sally Beauty Auto-Ship is easy. Simply select the Sally Beauty Auto-Ship option and the frequency you want to have products delivered. Then check out as you normally would. You receive a seperate email showing any Sally Beauty Auto-Ship products and their delivery schedules.

how do i change an order date?

You can easily change when your next order is sent if you need it sooner or later. Simply go to My Auto-Ship. You will see your next scheduled order on the My Next Order tab. Click the "Change" link near the next order date and select the new date for your order. You can also go the My Subscriptions tab in My Auto-Ship and change the next order date for any individual item.

how do i combine items to be in the same order?

Sally Beauty Auto-Ship items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Sally Beauty Auto-Ship item and want them to ship in the same order, simply go to the My Subscriptions tab in My Auto-Ship and change the next order dates to be the same. Also, confirm the shipping address and billing address are the same.

can I change when I get email reminders?

You can change when you get email reminders for Sally Beauty Auto-Ship orders. The standard setting email reminders is 10 days before an order is placed. To change this simply go to the My Subscriptions tab in My Auto-Ship and click the "More changes" link under the next order date for any item. You will see the settings for your reminder email and a "Change" link. Click the link to make changes. You can set your order reminder email to be between 1 day and 30 days prior to the order being placed. Each Sally Beauty Auto-Ship item has a separate reminder email, so if you need to change the reminder email date for multiple items then you will need to change it for each item.

how do i change the email address for order reminder emails?

You can change the email address for order reminder emails in the My Account section on our site.

how do i change my shipping address?

You can change your shipping address for Sally Beauty Auto-Ship orders or individual items. To change the shipping address for an order simply go to the My Next Order tab in My Auto-Ship and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address. To change the shipping address for an individual item simply go to the My Subscriptions tab in My Auto-Ship and click the "More changes" link under the next order date for any item. You will see the shipping address for that item. Click the "Change" link to change the shipping address.

how do i change my billing address?

You can change your billing address for Sally Beauty Auto-Ship orders or individual items. To change the billing address for an order simply go to the My Next Order tab in My Auto-Ship and you will see the billing address for that order on the bottom. Click the "Change" link to change the billing address. To change the billing address for an individual item simply go to the My Subscriptions tab in My Auto-Ship and click the "More changes" link under the next order date for any item. You will see the billing address for that item. Click the "Change" link to change the billing address.

how do i skip a delivery?

If you need to skip a delivery, simply go to My Auto-Ship. You will see your next scheduled order on the My Next Order tab. Click the "Skip" link near the next order date to skip an order. The next delivery will be shipped according to your next order date. You can also go the My Subscriptions tab in My Auto-Ship and change the next order date for any individual item.

how do i view my future deliveries?

You can view your future Sally Beauty Auto-Ship orders on the My Next Order tab in My Auto Delivery. Your very next scheduled order will be showing when you go to the page. To view future scheduled deliveries click on "View Future Deliveries" on the right hand side.

how do i change how frequently an item is sent?

You can change how frequently an item is sent on the My Subscriptions tab in My Auto-Ship. Simply change the Delivery Frequency in the pull down menu for each item.

when will I be charged for orders?

Orders will only be billed to the credit card or deducted from the debit card for that order on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.

how do i change the credit or debit card for my orders or subscription items?

If you want to change the credit or debit card for specific auto delivery orders or individual subscription items, you need to cancel those auto delivery orders or subscription items and sign up again with a new credit or debit card.

how do i cancel?

You can cancel Sally Beauty Auto-Ship orders or individual items at any time. To cancel an order simply go to the My Next Order tab in My Auto-Ship and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries for that item. To cancel all future deliveries for an individual item simply go to the My Subscriptions tab in My Auto Delivery and click the "Cancel" link under the quantity for that item and confirm.

what is the difference between my next order tab and my subscriptions tab?

The My Next Order tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Sally Beauty Auto-Ship if the items have the same delivery date, shipping address, billing address and payment information. The My Subscriptions tab shows individual Sally Beauty Auto-Ship items and the details for that individual items including next order date, delivery frequency, quantity, shipping address and billing address. Individual Sally Beauty Auto-Ship name items can all have different account information or you can make the account information the same for each item.

when do items ship for delivery?

Any items scheduled for delivery will be placed for shipment on the next order date. Once your Sally Beauty Auto-Ship order is placed for shipment it will usually ship within 24 hours. All Sally Beauty Auto-Ship orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Subscriptions tab in My Auto-Ship.

how do i access my Auto-Ship items?

Simply login to your account. On your account page you will see a section for "My Auto-Ship." Click on the link that says "view and manage auto delivery subscriptions."