Effective Date: September 20, 2013
Sally Holdings, LLC complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Sally Holdings, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the Sally Holdings, LLC certification, please visit http://www.export.gov/safeharbor/
We collect the information below, as well as e-mail addresses visitors to this Site choose to give us, the e-mail addresses of those who communicate with us via e-mail, and information volunteered by the consumer, such as survey information and/or site registrations, and purchase history. In addition, we receive and may store any information you enter on this Site or give to this Site in any other way. For example, we collect information you provide when you place an order, register with us, send us an e-mail or call us, enter a sweepstakes, or enroll or participate in a club or service such as gift registries.
This information may include:
Preferences Information such as product wish lists, order history, marketing preferences
It may also include information you submit about other people, for example, the name and address of a gift recipient. In addition, if you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Sally Holdings uses this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us Here to request that we remove this information from our database. We also provide a school savings card application Here wherein teachers can enter the personally identifiable information of their students into our form. Should you be included as a student, we will automatically send you a one-time email inviting you to visit the site. You may contact us Here to request that we remove your information from our database.
Persons may opt in to receive Sally Beauty Alerts SMS messages about sneak peeks, sales, events and more! User information will only be used for the service user has explicitly opted-in for and will not be used for other services provided on short code 47766. User information will not be sold to a third party. User requests will not be used as a blanket opt-in to receive additional messages outside the context of the specific program they are opting in to. You may opt out at any time by texting STOP to 47766 to cancel. By sending STOP to 47766, you agree to one additional confirmation message stating that you've opted out and will no longer receive SMS messages from Sally Beauty. To get help, text HELP to 47766 or get additional support by sending an email to email@example.com or by calling 1-888-807-4732.
We do not knowingly collect, maintain or use personally identifiable information submitted to the site by children under 13 years of age. If we become aware that a child under 13 years of age has submitted personally identifiable information to the site, we will not use that information and will immediately delete the information from its records.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We use the information we collect in the following ways, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers for informational, marketing and for commercial purposes; providing customer service; enhancing and improving customers' shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that registered, requested or opted-in to receive such communications; enabling access to our partners' websites; providing a personalized shopping experience; preventing fraud; completing payment method processing; and for internal review, improving the content of Web pages at this Site. If you have registered as a ProCard or Beauty Club member, this Site will recognize your number if you choose to enter it into the Site.
Information from Other Sources:
We may receive information about you from other sources. This may help improve the personalization of our service to you by providing better product recommendations or special offers that we think will interest you. For example, we use outside consultants to provide us with demographic information so that we can better tailor or offerings by store and by region.
This section describes when and with whom we share your personal information. We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history with a Sally affiliated entity including any division, subsidiary or affiliate, a majority (defined as 51%) of whose voting stock is directly or indirectly owned by a common ultimate parent company. We will also share information with our agents, representatives, service providers and contractors for limited purposes. Sally Beauty, like many organizations, may utilize third party service providers for some routine services such as promotional mailings and offering customer service. In such cases, Sally provides only the information necessary to ensure the service is delivered and requires that the service provider sign a non-disclosure agreement agreeing to keep the customer's information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to Sally.
Aside from the purposes described above, we will never share your personal information with any other third parties unless you expressly authorize such disclosure or we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury, or a perceived physical threat to any individual (such as product recalls, fraud, claims or other liability) or is required by law, or to comply with valid legal processes (subpoenas, warrants, or in response to a request from local, state or federal law enforcement officials) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
User Access and Choice:
If your personally information changes, or if you no longer desire our service, you may correct, update or amend it by making the change in your account setting profile page. Upon request we will provide site visitors with access to information that we maintain about them. Consumers can request this information by writing to us at the below address. Upon a reasonable request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us a message Here or writing to us at the below address. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter and/or other marketing material to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or accessing the email preferences in your account settings page. You can also call our Customer Service Department at 1-866-234-9442 or by writing to us at the below address. Requests to remove your e-mail address for our lists may take up to ten days to fulfill from the date we receive your request. If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the above phone number or by writing to us at the below address. Requests to remove your postal address from our mailing lists may take up to eight weeks to fulfill. If you receive postal mail from us during this eight-week period, please disregard the mail.
Additionally, we employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Secure Sockets Layering (SSL): Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
Safe Shopping Guarantee:
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account. If your credit card provider does hold you liable for any part of this $50, we will cover the entire liability for you, up to the full $50.
We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at this Site while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Changes to the Policy:
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, please check back at this Site periodically.
Sally Beauty Supply LLC
or you can reach us by telephone at 1-940-898-7500 or 1-800-777-5706.
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