Sally Beauty Shipping Information & FAQs | Customer Service | Sally Beauty

Shipping Information

Free ground shipping on any $40 online purchase

Free shipping by standard ground shipping on any $40 online purchases to the 48 contiguous states. Merchandise total must reach $40 after all discounts are applied and before any taxes or (if expedited) shipping fees. Free ground shipping offer is not a guarantee that the package will be delivered by any specific date and is subject to carrier terms, conditions and availability. Your order may arrive in multiple shipments. Equipment is not eligible for 2-day shipping. Offer not valid on prior purchases or on orders going outside the contiguous 48 states or Washington D.C., including to Alaska, Hawaii, Canada or Puerto Rico, or orders going to P.O. Boxes, APO or FPO. Sally Beauty reserves the right to end or modify this promo at any time.

Ground Shipping Estimated Delivery 3-5 Business Days *

When will my order ship?

*Orders for in-stock merchandise will be processed as quickly as possible. Your order may arrive in multiple shipments and can be shipped from our stores as well as our DC’s. Sally Beauty cannot guarantee any specific processing time, and processing times may vary in the event of peak periods, natural disaster, or inclement weather.

Expedited Shipping Ordering Deadlines & Arrivals

Expedited Shipping (2-3 Business Days)

This shipping methods is available for shipments to Alaska and Hawaii addresses only. Orders will not be shipped on weekends or holidays. Orders may be delayed in the event of peak periods, natural disasters or inclement weather.

2 Hour Delivery

2 Hour Delivery is a service we offer to deliver beauty from your local store as fast as possible-all through our shipping partners. The 2 Hour Delivery order cutoff time is based on your local store's closing time and other factors; you'll see that at checkout. Orders placed after the cutoff time will be delivered the following day. Learn more at https://www.sallybeauty.com/same-day-delivery/

Salon Equipment & Furniture

The shipping method for equipment orders will be determined by item/order weight. Equipment is not eligible for 2-day shipping. Equipment cannot be sent to a P.O. Box or using USPS. Equipment cannot be shipped to Alaska, Hawaii, Puerto Rico or Canada at this time.

Hazardous Materials

The U.S. Department of Transportation (USDOT) restricts air shipment of items containing hazardous materials that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., hairspray, shaving cream, deodorant, some perfumes) and products containing flammable, volatile or corrosive chemicals (e.g., aftershave, nail polish, nail polish removers) have this restricted status. SallyBeauty.com is committed to getting your products to you as fast as possible, in the most safe and responsible way. This is why Ground Shipping is required for all such items. For your convenience, all products that fall under the ORM-D HAZMAT classification are so noted on the SallyBeauty.com website.

We cannot ship some aerosol, nail polishes and alcohol-based products to Alaska or Hawaii. These products are considered hazardous materials and are required to be shipped by ground-only transport due to air transport restrictions and regulations. Please see above for more information.

Shipping Restrictions

Certain destinations are only serviced by select shipping methods. Depending on the shipping address you specify, you will only be offered shipping method options that are valid for that address type.

APO/FPO Military Addresses

Orders can be shipped to APO/FPO military addresses. However, please be aware of the following:

  • Not all items can be shipped to APO/FPO addresses.
  • Tracking details are available until delivered to the Military Post Office in New York or San Francisco.

Duties and Taxes for Canada Shipping

For added convenience please visit www.sallybeauty.ca. Orders will be shipped via ground shipping.

If shopping on www.sallybeauty.com Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada. When you place an order with Sally Beauty, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes are charged to your order at checkout.