Online Orders
Order Status
To view the status of a recently placed order, please sign in and proceed to the 'manage account page', then click on the link under 'Order History'. If you are currently signed in, you can click here to view and track your orders. If you placed an order without creating or signing into your account, you will be unable to view your order status. An order can only be cancelled prior to being processed by our distribution center and orders can not be modified once placed. Please refer to our return and exchange policy for more information.
My Order History
If you created or signed into your account while placing your orders, you will be able to view them in the 'order history' section of the 'manage account page'. Your history contains all orders placed within the last 12 months. If you placed an order without creating or signing into your account, it will not be included in your order history.
To view your order history, please sign in and proceed to the 'manage account page', then click on the link under 'Order History'. If you are currently signed in, you can click here to view and track your orders.
Payment Options
SallyBeauty.com accepts American Express, Discover, MasterCard and Visa.
Verified by Visa
SallyBeauty.com supports Verified by Visa (VbV), a security technology that authenticates your Visa card and ensures that only the authorized cardholder is placing the order. If the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out.
Out of Stock
In the event an item you purchased is out of stock, we will send you an email or contact you. If your order contains multiple items we may ship your order partially to expedite your order. For your protection SallyBeauty.com does not store credit card information. We do not ship backorders for this reason.
Phone & Catalog Orders
No phone or catalog orders are currently accepted. However, some of our stores provide telesales service for their professional salon customers. If you are a salon professional, please contact your local Sally Beauty Supply for more information.
International Orders
At this time, we are not shipping our products outside of the United States. You may place an order to be shipped within the United States if you are using a credit card with a U.S. billing address which is drawn on a U.S. bank.
Promotional Codes
Select coupons from the Sally advertised specials and Pro Flier are available for use with online purchases. To use a coupon promotional code for an associated item you are purchasing online, type the six-digit coupon code exactly as it appears into the field provided on the view cart page. If your coupon is not valid, you will see a message that your promotional coupon code is not valid at this time. If your promotional coupon code is valid, your savings will be displayed along with your other order details in the payment summary page. Please refer to the offer details for redemption information and specifics about the offer.
Is SallyBeauty.com Secure?
Our website encrypts your personal credit or debt card number prior to transmission over the Internet from your computer to our server using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. SallyBeauty.com is site secured with GEO Trusts SSL Certificate. Sites secured with GeoTrust are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and SallyBeauty.com web servers are private and secure when the SSL session is activated.
Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. SallyBeauty.com takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to us. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.
McAfee Secure
SallyBeauty.com is tested and certified daily by the McAfee Secure Security Scan. To ease concerns about unauthorized access to confidential data, the "live" McAfee Secure mark appears only when a website meets the McAfee Secure standard.
Research indicates that websites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.
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