This website ("Site") is owned and operated by Sally Beauty Supply LLC operating through its affiliate, Beauty Systems Group (Canada), Inc. (collectively, “Sally”, “we”, “our”, “us”). This Privacy Policy (“Policy”) describes how we gather information about you when you visit our site, visit one of our stores or otherwise interact with us, how we use that information, and what steps we take to protect that information.
Please note that our Site, mobile application, and other products and services are not directed to residents of the province of Quebec.
Sally may change this Policy from time to time. Please check back periodically for up-to-date information about our privacy practices.
Personal information, as used in this Policy, means information about an identifiable individual.
We may collect and use personal information when you:
Create an Account: You are not required to create an account to access or use our Site. If you choose to create an account, we collect your email address, name, phone number, and a password you create in order to create and administer your account. If you open an account, you may have access to the Sally Beauty Rewards (if you separately sign up for the program), order status, purchase history, and other benefits. We may also collect your address and payment information (which you can choose to keep on file) for the purpose of providing an easier checkout process. If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
Sally Beauty Rewards Loyalty Program: If you choose to join our loyalty program, Sally Beauty Rewards, you are required to create an account as described above. We use this to create your loyalty account and administer your participation in the program as described fully here. We may also collect your birthdate (date and month) which may be used to send you a special offer on your birthday.
Purchases: You do not need to provide us with any personal information if you pay in cash for your products. However, if you purchase a product from us through another means, whether in store or online, we may collect your email address, name, shipping address, phone number, and your payment information (including billing address, credit card number, expiry date and CVV/CVC code) in order to process the transaction or issue you a refund. If you purchase a gift, we may collect the email address, name, shipping address, and phone number of the gift recipient in order to deliver your purchase.
Payment through a Payment Partner: We may offer you the ability to pay for purchases on our Site using a third-party, including PayPal, Apple Pay, or a third-party installment payment service such as Klarna, and we exchange information about your purchase with these parties in order to process your payment. If you choose to use PayPal or Klarna, you will be directed to their site to create an account and complete your transaction. If you use Klarna to pay for one or more of our products, we will transfer certain personal information to Klarna to help them create your account and/or provide you with installment payment services, such as your email address, name, billing address, phone number, and purchase information. You will be required to provide additional information to Klarna, such as your payment information. Your information will be treated in accordance with your separate agreement with Klarna.
Visiting Our Store: When you visit our locations, we may collect your image, recording, or movements through our devices in our stores or offices, such as Closed Circuit Television systems, or devices that monitor store traffic patterns. We may use such surveillance devices for loss prevention and security purposes.
Marketing Communications: If you sign up to receive our marketing emails or if we otherwise have your consent, we will collect and use your email address to send you messages about new products, special offers and other information that may be of interest to you based on your preferences, purchases and interests. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of the email. Alternatively, you can opt-out of receiving our marketing messages, including postal mailings, by contacting us at the contact information under “Contact Us” below. Please note that you may continue to receive certain transactional or account-related communications from us, such as your receipt or online order confirmation. We may also use services provided by third-party platforms (such as social networking and other websites) to serve tailored advertisements on such platforms to you or others and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the sharing of your information for such purposes, please click here, and select the Opt-Out option.
Product Reviews or “Ask a Question” Feature: If you write a product review on our Site or ask us a question about a product through our Site, we will collect your email address and name for the purpose of posting your review or question on our Site, contacting you about your review or question, and verifying that you purchased the product or are an authorized reviewer. Complete terms can be found here.
Send-to-a-Friend Feature: Our Site enables you to send links to our products to your friends. If you use this feature of our Site, we will collect your email address, name, your friend’s email address and name, and the content of the message that you may send to your friend through this offering. If you use this feature, we rely on you to ensure that your friend is interested in receiving the message you send to them.
Contests and Promotions: When you enter a contest or participate in a promotion, we may collect your email address, name, address, phone number, and any additional information or content required for the contest or promotion, such as information you post on social media. We use this information to administer your participation in the contest or promotion, including prize fulfillment. As part of a contest or promotion, we may obtain your consent to share or otherwise publish the content you submit.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our customers, enhance our Site and improve our products and services.
Social Media: If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, Google, You Tube, and Pinterest) in connection with our Site, we may collect information you share with us, or that the social media platforms share with us (e.g., email address, name, username) in order to provide you with the feature. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
Careers: If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application and assessing your suitability for employment.
Contact Us: When you contact us with a comment, question or complaint or complete our customer service form online, you may be asked for information that identifies you, such as your email address, name, and phone number, along with additional information we need to help us answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings. Please note that we may record calls into our offices, customer service team, and stores for quality assurance and training purposes. If you do not wish for your calls to be recorded, please contact us via email.
Find a Location: If you search for a store on our Site, we collect your postal code or city or province, or your precise geolocation (with your consent), in order to provide you with information on nearby stores. We do not use this information for other purposes.
When you provide us with personal information it will be used for the purposes described above, as well as for the purposes of managing and improving our business operations, mitigating privacy and security risk, and meeting legal, recordkeeping, compliance obligations (e.g. to collect and remit appropriate sales tax; exercise or defend legal claims; and/or report to regulators/government entities) and as otherwise described to you at the point of collection or otherwise with your consent.
We may share information about you to our service providers or other processors to perform services on our behalf.
For your protection we require, or these companies are otherwise obligated, to keep all personal information confidential. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.
We may also disclose some or all of the information that we collect as permitted or required by law. For example, we may share information:
We have appropriate physical, technical, and procedural security safeguards to protect and secure the information we collect. However, no website, mobile app, or the systems they depend on are completely secure. You are also responsible for taking steps to protect your personal information against unauthorized disclosure or misuse.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
We use cookies, pixels, and other technologies to collect personal information automatically through your use of the Site as described below in the section titled Cookies and Interest-Based Advertising.
Site Usage Information & Analytics: When you use the Site we may collect information regarding your interaction with features on the Site; your internet protocol (IP) address; your general location; your device operating system and browser type; your referring website’s address; information on your interaction with a website or application including mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, and page reloading; and your clickstream through the Site. We use this information for the purposes of improving our Site and to better understand our Site visitors. Also, see our section titled Cookies and Interest-Based Advertising below.
Information from Other Sources: Updated address information, trip information, or delivery status from delivery services; and information from third parties to improve our marketing or prevent fraud.
Our Site uses cookies, web server logs, tags, SDKs, tracking pixels, local storage, JavaScript, APIs, and other similar technologies from time to time.
We also use third party session replay tools that use cookies and other technologies to collect information about your device and your behaviour on our Site in order to show us how you interact with our Site. The information collected includes information on what you see during your visit and actions you take when navigating our Site (e.g. clicks, mouse movements, hovers, page visits, scrolling, but not your keystroke data) as well as your device screen size, device type, browser information, and session duration. We use this information to optimize the user experience on our website, measure your engagement, and help us identify errors on our Site.
We may also use certain third-party web and mobile app analytics services – including but not limited to Google Analytics and Facebook Custom Audiences – to help us understand and analyze how visitors use the Site and serve ads on our behalf across the Internet and in different channels.
From time to time, we may work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies, web beacons and pixel tags) on our Site in order to provide you with tailored advertisements across the Internet. This is a common marketing practice referred to as interest-based or online behavioural advertising. These companies may collect information about your activity on our Site and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns.
You can control or limit how we and our partners use cookies and similar technologies, including for advertising.
Please note that even if you opt-out of tailored advertising by a third-party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.
Personal information may be transmitted to the corporate offices of Sally in the United States for processing and storage in furtherance of the identified purposes for which it was collected. In some cases, personal information may be transmitted to or accessed by third-party service providers who may by located in the United States, Philippines, or European Union who are acting as our agents in providing certain services, such as providing customer service or sending promotional mailings. These service providers are subject to certain safeguards and are not authorized to use personal information for other purposes. Personal Information processed in the United States or other jurisdictions may be lawfully accessed by U.S. or foreign courts, law enforcement, national security agencies or other government authorities. You may direct any questions that you may have regarding the use, disclosure or storage of your personal information (including the treatment of your information by service providers located outside of Canada) by our us to our Privacy Officer.
Most browsers and mobile devices allow users to enable or disable geolocation using pop-ups or controls located in the settings menu. If you have permitted Sally to access your geolocation data, you may disable the access by adjusting the permissions in your browser or device.
We have established commercially reasonable procedures designed to ensure that your personal information is as accurate and complete as possible. If you believe that our records contain inaccurate or incomplete information about you, please update said records by logging into your account here or by contacting us here.
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control.
We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.
You may withdraw your consent to the collection, use or disclosure of your personal information, subject to legal or contractual requirements.
We’ll delete your Personal Information upon request. However, we may not be able to honor that request to the extent the information is required to process your payments or returns; fulfill your order; or comply with tax, audit, legal, or regulatory requirements. To submit a deletion request, click here.
Deleting your information will cancel membership in Sally Beauty Rewards, and you will lose all outstanding points, reward coupons, and status.
If you need assistance making any of the requests above, please contact us at privacy@sallybeauty.com.
Our Site may include links to websites or applications that are owned or operated by third parties. Please note that this Privacy Policy does not cover the practices of those websites. We encourage you to review the privacy practices of those third parties.
If you have questions or complaints about this Policy or our practices related to the handling of personal information, or the manner in which we or our service providers located outside of Canada handle your personal information, you can contact our Privacy Officer at privacy@sallybeauty.com.