ITEMS PURCHASED ONLINE
Most items purchased on sallybeauty.com may be returned to our sallybeauty.com fulfillment center or to your local Sally Beauty Store. In general, your return should meet these guidelines:
- Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
- In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
- Credit will always be issued to the same method of payment for which they were paid for.
- Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
- Please include the packing list that came with your order in your return packaging or when you visit the store.
EXCEPTIONS TO REGULAR RETURNS:
Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center, or to your local Sally Beauty store with a few exceptions:
Furniture and Salon Equipment:
These items cannot be returned directly to the sallybeauty.com fulfillment center without prior authorization. Please call 1-800-444-7712 for more information on returning these items. Please note, a 20% restocking fee may be applied.
Online orders where PayPal was used as the form of payment must be returned to the sallybeauty.com fulfillment center and cannot be returned or exchanged at a Sally Beauty store.
Items available online only must be returned to our fulfillment center and cannot be returned to a store.
Sally Beauty Store Purchases:
Merchandise purchased at a Sally Beauty store cannot be returned to the sallybeauty.com fulfillment center.
Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings:
Due to health and hygiene concerns, we do not accept returns of these items.
Electrical Items and Shears:
These may be returned to the sallybeauty.com fulfillment center within 30 days of delivery, or to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 60 days and if the electrical item is defective, please click here for more information: Defective electrical appliance information
Promotional and Free Items:
Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.
PLEASE NOTE: Merchandise shipped to the fulfillment center that fall within these return exceptions cannot be returned to sender and sender will not be issued a refund or credit.
SallyBeauty.com Fulfillment Center
3900 Morse Street
Denton, TX 76208
CANADA RETURN POLICY:
We want you to be totally satisfied with your purchase. For all Canada returns, please call customer service at: (866) 234-9442 and we will be happy to assist you.
Please visit warranty claims for shipping information on an item under warranty.
Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. This link cannot be used to return furniture or equipment items or items purchased in store. Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender and sender will not be issued a refund or credit.
PRINT YOUR RETURN LABEL:
Visit the UPS return label site: returns.upsrow.com