We want you to be totally satisfied with your purchase. Please see our Return It policy below for information on how to return your items.
Most items, except those listed below, purchased on sallybeauty.com may be returned to our sallybeauty.com fulfillment center or to your local Sally Beauty Store. In general, your return should meet these guidelines:
Exceptions to Regular Online Returns
We accept returned merchandise purchased at any of our United States store locations regardless of which store actually sold the item(s). Items purchased in store cannot be returned by mail and sender will not be issued a credit or refund.
Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original for of payment.
After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the last 60 days before return. Any item without a receipt over $250.00 may be subject to prior approval before a refund is given.
Exceptions to In-Store Returns
Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center, or to your local Sally Beauty store with a few exceptions:
Please note: Merchandise shipped to the fulfillment center that fall within these return exceptions cannot be returned to sender and sender will not be issued a refund or credit.
We want you to be totally satisfied with your purchase. For all Canada returns, please call customer service at: 1-866-234-9442 and we will be happy to assist you.
Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. This link cannot be used to return furniture or equipment items or items purchased in store. Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender and sender will not be issued a refund or credit.